Shipping policy
Shipping Policy – WeBuy99™
Thank you for shopping with WeBuy99™. We are committed to delivering your orders quickly and efficiently.
1. Order Processing Time:
- All orders are processed within 1–4 business days
- Orders are not processed on weekends or public holidays
- During periods of high order volume or payment verification delays, processing time may extend up to 7 business days
- You will receive a confirmation email once your order is placed
2. Shipping Time:
- Estimated delivery time: 5–10 business days (USA)
- Delivery times may vary depending on your location and external factors
- Delivery timelines are estimates and not guaranteed
3. Shipping Carriers:
We work with reliable shipping partners, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL
- GOFO (Global Order Fulfillment Operations)
The carrier used will depend on your location, product availability, and logistics network.
4. Order Tracking:
- Once your order is shipped, you will receive a tracking number via email
- Tracking information may take 2– 4 business days to update
5. Shipping Costs:
- Free Shipping on all orders
6. Shipping Protection + Replacement:
- Customers may choose Shipping Protection at checkout to cover loss, theft, or damage
- 7-day replacement is supported for eligible cases
- Clear images of the damaged product, shipping box, and original packaging are mandatory for all damage, missing, or incorrect item claims
- Claims without valid image proof may not be accepted
7. Delays & Issues:
While WeBuy99™ aims to deliver within the estimated timeframe, delays may occur due to:
- High order volumes
- Payment processing or verification delays
- Weather conditions
- Carrier-related issues
WeBuy99™ is not responsible for delays caused by external factors beyond our control.
8. Incorrect Address:
- Please ensure your shipping address is correct at checkout
- WeBuy99™ is not responsible for incorrect or incomplete addresses provided by the customer
- Orders returned due to incorrect address may require additional shipping charges
9. Lost or Stolen Packages:
- If your package is marked as delivered but not received, please contact the shipping carrier first
- WeBuy99™ is not responsible for lost or stolen packages once marked as delivered
- Customers may opt for shipping protection at checkout for added security
10. Replacement & Claims Notice:
- Issues must be reported within 7 days of delivery
- Clear images of the damaged product, shipping box, and original packaging are mandatory for all claims
- Claims without valid image proof may not be accepted
- Please refer to our Refund & 7 Days Replacement Policy for full details
11. Contact Us:
For any shipping-related inquiries:
📧 Email: support@webuy99.com
💬 Chat with us via the chat bubble icon on our website
⏱ Response Time: 24–48 hours
We appreciate your trust in WeBuy99™ and strive to provide a smooth and reliable delivery experience.
