Shipping policy

Shipping Policy – WeBuy99™

 

Thank you for shopping with WeBuy99™. We are committed to delivering your orders quickly and efficiently.

1. Order Processing Time:

- All orders are processed within 1–4 business days

- Orders are not processed on weekends or public holidays

- During periods of high order volume or payment verification delays, processing time may extend up to 7 business days

- You will receive a confirmation email once your order is placed

2. Shipping Time:

- Estimated delivery time: 5–10 business days (USA)

- Delivery times may vary depending on your location and external factors

- Delivery timelines are estimates and not guaranteed

3. Shipping Carriers:

We work with reliable shipping partners, including:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• DHL
• GOFO (Global Order Fulfillment Operations)

The carrier used will depend on your location, product availability, and logistics network.

4. Order Tracking:

- Once your order is shipped, you will receive a tracking number via email

- Tracking information may take 2– 4 business days to update

5. Shipping Costs:

- Free Shipping on all orders

6. Shipping Protection + Replacement:

- Customers may choose Shipping Protection at checkout to cover loss, theft, or damage

- 7-day replacement is supported for eligible cases

- Clear images of the damaged product, shipping box, and original packaging are mandatory for all damage, missing, or incorrect item claims

- Claims without valid image proof may not be accepted

7. Delays & Issues:

While WeBuy99™ aims to deliver within the estimated timeframe, delays may occur due to:

- High order volumes

- Payment processing or verification delays

- Weather conditions

- Carrier-related issues

WeBuy99™ is not responsible for delays caused by external factors beyond our control.

8. Incorrect Address:

- Please ensure your shipping address is correct at checkout

- WeBuy99™ is not responsible for incorrect or incomplete addresses provided by the customer

- Orders returned due to incorrect address may require additional shipping charges

9. Lost or Stolen Packages:

- If your package is marked as delivered but not received, please contact the shipping carrier first

- WeBuy99™ is not responsible for lost or stolen packages once marked as delivered

- Customers may opt for shipping protection at checkout for added security

10. Replacement & Claims Notice:

- Issues must be reported within 7 days of delivery

- Clear images of the damaged product, shipping box, and original packaging are mandatory for all claims

- Claims without valid image proof may not be accepted

- Please refer to our Refund & 7 Days Replacement Policy for full details

11. Contact Us:

For any shipping-related inquiries:

📧 Email: support@webuy99.com

💬 Chat with us via the chat bubble icon on our website

⏱ Response Time: 24–48 hours

We appreciate your trust in WeBuy99™ and strive to provide a smooth and reliable delivery experience.