Refund policy
Refund & 7 Days Replacement Policy – WeBuy99™
We offer a 7-day Replacement Policy, meaning you have 7 days from the date of delivery to report any issue with your order.
Important: The 7-day replacement policy is only applicable with clear images of the damaged product, shipping box, and original packaging as proof. Claims without valid image proof may not be accepted.
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1. Replacement Policy (Primary Resolution):
We prioritize replacements over refunds to ensure you receive the correct product as quickly as possible.
Eligible for Replacement:
You may request a replacement if:
- The product is damaged upon arrival
- The product is defective or not working
- You received the wrong item
- Items are missing from your order
Replacement Process:
- Contact us within 7 days of delivery
- Provide clear images of the damaged product, shipping box, and original packaging (mandatory) along with photo proof
- Once approved, a replacement will be shipped at no additional cost
- In most cases, return is not required
- If the product is out of stock or unavailable, a replacement may not be possible. In such cases, we may offer a partial refund, store credit, or a gift card compensation of up to 50% of the product value at our discretion.
- If return is required, we will provide instructions.
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2. Cancellation Policy:
- Orders can be canceled within 12 hours of placing the order only
- After 12 hours, cancellations may not be possible as the order may already be processed or shipped
- To request a cancellation, contact us immediately at support@webuy99.com
- If the order is successfully canceled within the allowed time, a full refund will be issued
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3. Refund Policy (Secondary Resolution):
Refunds are issued only in the following cases:
- Replacement is not available
- The issue cannot be resolved with a replacement
- Order is canceled within the allowed time frame
Refund Process:
- Refunds are processed to the original payment method
- Processing time: 5–10 business days after approva
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4. Eligibility Conditions:
To qualify for a replacement or refund:
- Item must be unused and in original condition
- Must be in original packaging
- Proof of purchase is required
- Clear images of the damaged product, shipping box, and original packaging are mandatory for all damage, missing, or incorrect item claims
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5. Non-Eligible Cases:
We do not accept requests for:
- Claims without valid image proof
- Cancellation requests made after 12 hours of placing the order
- Change of mind after purchase
- Minor color/design variation (due to screen differences)
- Damage due to misuse or improper handling
- Normal wear and tear
- Requests made after 7 days of delivery
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6. Return Shipping:
- If the issue is verified, we cover return/replacement shipping costs
- Do not return any item without contacting us first
- Unauthorized returns may not be accepted
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7. Processing Timeline:
- Request review: 2–3 business days
- Replacement dispatch: within 3–7 business days after approval
- Refund processing: 5–10 business days
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8. Important Notes:
- We reserve the right to deny requests that do not meet policy conditions
- In cases of suspected abuse or fraud, requests may be rejected
- Each case is reviewed individually to ensure a fair resolution
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9. Contact Us:
For any replacement, refund, or cancellation request:
📧 Email: support@webuy99.com
💬 You can also chat with us by clicking the chat bubble icon on our website
⏱ Response Time: 24–48 hours
Thank you for shopping with WeBuy99™
